CONTACT CENTER

Centralize all Your Social Media Channels

Instead of switching between business profiles on platforms like Facebook, Instagram, WhatsApp, or others, you get one central hub where you can easily monitor customer activity, respond to messages and comments, analyze data, and gather statistics.

 

  1. Bitrix24.CRM + Instagram

    This official integration provides your customers with easy access to purchases, and allows you to manage all interactions (including payments) directly in Bitrix24.
  2. Bitrix24 + Facebook

    Connect your Facebook profile to our Contact Center and respond to customer messages directly in the Bitrix24 Messenger.
  3. Bitrix24 + WhatsApp

    Add a WhatsApp widget to your website to provide customers with more communication options with your business.

Live Chat for Your Website

A live chat widget can be placed on your website to provide customer support and assistance in an easy and fast manner. All conversations are saved in your CRM, and if the customer is returning, the system will recognize them immediately.

  1. Rules, Routing, and Transfers of Conversations

    Użyj ustawień domyślnych lub utwórz niestandardowy zestaw reguł zarządzania, przekierowywania i dystrybucji czatów klientów wśród członków zespołu.
  2. Customer and Supervisor Ratings

    Każda rozmowa może zostać oceniona przez klienta i/lub przełożonego Twojego zespołu. Wszystkie dane znajdują się w Centrum kontaktowym.
  3. Canned Responses

    Utwórz zestaw gotowych odpowiedzi, które będą używane podczas oczekiwania klientów, gdy Twój zespół obsługi klienta jest niedostępny.

Telephony

Bitrix24 Telephony allows you to rent local phone numbers, create internal numbers for employees, set up call queuing and forwarding, and more.

  1. Enhanced VoIP Telephony Solution

    Bitrix24 Telephony offers call tracking, call forwarding, call transfer, call screening, transcription, recording, and many more features.

  2. Integration with Bitrix24 CRM

    Calls can be recorded and added to deals in the CRM. Incoming calls are routed to the manager responsible for a specific lead.

  3. Advanced Telemarketing Features

    You can launch an automatic dialer, install a callback widget on your website, use voice broadcasts, and send SMS messages.

Social Media + Messengers

Connect all your business profiles on social media and messengers with the contact center to manage customer communication channels more easily and efficiently.

  1. Improve Customer Service Quality

    Connect your Facebook, Instagram, WhatsApp, and other accounts to provide faster and better customer service.
  2. Manage Your Social Media Profiles with Bitrix24

    All data and information regarding customer communication are in one dashboard. This is really convenient.
  3. Analytics and Statistics

    Measure activity by channel or day/hour, average response time, customer satisfaction, and peak load of customer support specialists.

Email, SMS, and Voice Calls

Proven customer communication channels that still enjoy popularity are also available in your Bitrix24 omnichannel contact center.

  1. Classic Helpdesk

    Połącz jednym kliknięciem swoje skrzynki pocztowe z centrum kontaktowym Bitrix24, aby otrzymywać wszystkie swoje wiadomości e-mail i zarządzać nimi w jednym miejscu.
  2. SMS

    Connect your email inboxes to the Bitrix24 contact center with just one click to receive and manage all your email messages in one place.
  3. Voice Calls

    If you have an office/cloud PBX or SIP trunk service, you can rent a SIP connector to make free phone calls and only pay for outgoing calls at current rates.
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